Refund Policy
10-Day Refund Policy
At FixNap IT Services, we are committed to providing high-quality services and customer satisfaction. We offer a 10-day refund policy for services booked through our platform, subject to the conditions outlined below.
Refund Eligibility
To be eligible for a refund, you must submit a refund request within 10 days from the date of service booking or payment. The following conditions apply:
- The service has not yet been fully delivered or completed.
- Refund requests for partially delivered services will be evaluated on a case-by-case basis, and the refund amount will be proportional to the work not yet completed.
- Services that have been fully delivered and accepted by the client are not eligible for a refund.
- Physical products, once opened or used, are not eligible for refund unless they are found to be defective.
Refund Process
To request a refund, please follow these steps:
- Contact us via email at support@fixnap.com or call us at +91-842 842 64 94 with your booking details and reason for the refund request.
- Our support team will review your request and notify you of the approval or rejection within 5-7 business days.
- If approved, the refund will be processed to your original payment method within 10-15 business days.
- For services paid via bank transfer or UPI, the refund will be credited to the same bank account from which the payment was made.
Non-Refundable Items
The following are not eligible for refund:
- Third-party software licenses that have been activated.
- Domain name registrations and renewals.
- Services that have been fully delivered and accepted by the client.
- Consulting fees for sessions that have already been conducted.
Contact Information
For refund requests or any questions regarding this policy, please contact us:
FixNap IT Services
1st Floor, Ganapathy Plaza, Anbu Nagar, Near Sigaram Hospital, Namakkal - 637001, Tamilnadu, India
Phone: +91-842 842 64 94
Email: support@fixnap.com